Frequently Asked Questions
Welcome to Deep Blue Supply! We’re here to help you find the highest-quality boat supplies and marine equipment for all your on-the-water needs. Explore the sections below to find answers to our most frequently asked questions.
About Us
At Deep Blue Supply, we specialize in providing reliable boating equipment—from trolling motors to marine electronics, safety gear, and storage solutions. Visit our About Us page to learn more about our mission, values, and how we serve boating enthusiasts like you.
Authorized Dealer
Are you an authorized dealer for your products?
Yes! We are authorized dealers for all the trusted marine brands we carry. You can explore our full selection in the Brands section of our main menu.
Ordering and Shipping
What happens after I place an order?
Once your order is placed, you’ll receive a confirmation email. If the items are in stock, most orders ship within five business days.
Can I track my order?
Yes! As soon as your items ship, you’ll receive a tracking email with all the details.
What if I don’t receive a tracking email?
If you haven’t received tracking information within five business days, please reach out to us at support@deepbluesupply.com or through our Contact Us page.
Do you guarantee shipping times?
Shipping times are estimates and may vary due to carrier delays or weather conditions. While we work hard to ship quickly, we cannot guarantee delivery dates.
Returns
What is your return policy?
Your satisfaction matters to us. If you’re not happy with your purchase, contact us within 30 days of your order, and we’ll help arrange a refund, replacement, or exchange. Brand-specific policies may apply, so please review details on the individual product page.
What if my item arrives damaged or defective?
If your order arrives damaged, we’ll work with you to resolve it quickly—whether through replacement parts or a full replacement.
Where can I find the full return policy?
Our complete Shipping & Return Policy can be found at the bottom of our website.
Before Making a Purchase
What should I consider before buying marine equipment?
Before placing your order, ensure that the product fits your boat’s specifications and intended use. Deep Blue Supply is not responsible if a product does not meet your unique needs after purchase.
Any tips for making the right choice?
Yes—review the product details and specifications carefully. If you’re unsure which product is right for your vessel, feel free to contact us for guidance. Our team is here to help you make the best choice for your boating needs.
Payment Methods
What payment methods do you accept?
We accept all major credit/debit cards and secure online payment options, making checkout fast and safe.
Customer Support
How can I contact customer support?
You can reach us by email, phone, live chat on our website, or through our Contact Form. Our dedicated team is here to answer your questions and provide assistance with orders, products, or any concerns.
Inspecting Your Delivery
What should I do if my delivery arrives damaged?
Please inspect your package as soon as it arrives. If there are signs of damage, take photos before opening the package and notify us within five days. If the damage was caused by the carrier, we’ll work with them to resolve it at no cost to you.
What if my order is missing parts or arrives incomplete?
Check your delivery carefully. If anything is missing or damaged, send us photos along with your order number at support@deepbluesupply.com. We’ll resolve the issue quickly with our suppliers.