Frequently Asked Questions (FAQ)
Welcome to the Deep Blue Supply FAQ page.
We’re here to answer your questions and make your shopping experience smooth and hassle free. If you can’t find what you’re looking for, please reach out our team is always happy to help.
Question 1: How long will it take to receive my order?
Here are our estimated delivery times:
Handling time: 1 to 2 business days
Transit time: 6 to 8 business days
Estimated delivery: 7 to 10 business days total
For more information, please refer to our Shipping Policy.
Question 2: Do you offer free shipping?
Yes. Deep Blue Supply offers free shipping on all U.S. orders. Full details are available in our Shipping Policy.
Question 3: Where is Deep Blue Supply located?
Deep Blue Supply is a U.S. based brand. We offer a curated selection of products and currently ship within the United States.
Question 4: What if I receive a defective product?
If your item arrives defective or damaged, we’ll replace it at no cost to you. Please Contact Us and return the item within 30 days. See our Refund Policy for full details.
Question 5: Can I cancel my order after it is placed?
Yes. We offer a 24 hour cancellation window. If you need to cancel within that timeframe, Contact Us as soon as possible at support@deepbluesupply.com.
Question 6: What is your return policy?
We make returns simple and stress free. You can review full details on our Refund Policy page.
Question 7: When will I get my refund after returning a product?
Once your return is received and inspected, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. For more details, please visit our Refund Policy page.
Question 8: How can I contact customer support?
You can reach our customer service team through our Contact Us page or by emailing us at support@deepbluesupply.com. We do our best to respond within 1 to 2 business days.
Question 9: Do you ship internationally?
At this time, we ship only within the United States. We may expand shipping options in the future.
Question 10: Do you have a physical store location I can visit?
We are an online only store. This helps us keep pricing competitive while offering a wide selection of products.
Question 11: What is the process for exchanging a product?
To exchange a product, follow the steps in our Refund Policy or Contact our team and we’ll help you through it.
Question 12: How can I track my order?
Once your order ships, you’ll receive a tracking email with your tracking number. You can also check your status anytime on our Track Your Order page.